Question 1

I am consufed. What's Smile Pack?

Accepted Answer

For now, you can consider Smile Pack as a compilation of modules. If you've used our extension Advanced Custom Fields before, chances are you're familiar with custom fields like Map, Video, or Gallery. These functionalities are now packaged as Joomla Modules within Smile Pack. Additionally, we've introduced a fourth module for creating Accordions. We have bigger plans for Smile Pack this year and it's going to be more than just a module collection.

Question 2

Why are you calling them Widgets instead of Modules?

Accepted Answer

We call them "Widgets" instead of "Modules" because soon, you'll be able to use every Smile Pack module directly within your content using shortcodes. No more creating separate modules first!

Question 3

Who should use it?

Accepted Answer

Smile Pack is perfect for business owners, bloggers, designers, developers, photographers, and basically everyone else. If you want to create beautiful content without installing obsolete and bloated extensions on your site, then you need to use Smile Pack.

Question 4

Do I need to have coding skills to use it?

Accepted Answer

You don't need any coding skills whatsoever to use Smile Pack. We've designed it to be incredibly user-friendly, so you can create and customize stunning content without hiring a developer. It empowers you to build high-engaging content, regardless of your technical background easily. So, whether you're a beginner or an experienced content creator, you can achieve your content goals quickly and efficiently with our product.'

Question 5

Will it slow down my site?

Accepted Answer

Smile Pack is designed with utmost attention to performance. We have meticulously incorporated best practices and contemporary standards to ensure optimal speed and efficiency. Therefore, using our extension will not affect the speed of your website in any way.

Question 6

Which payment provider do you accept?

Accepted Answer

We accept payments by credit card through Stripe and PayPal (no PayPal account needed). If you are unable to pay by any of the supported payment methods, please contact us to arrange an alternative payment method.

Question 7

Do you offer refunds?

Accepted Answer

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone. If you are unhappy with your purchase, we will gladly refund your money. You can apply for a refund within 14 days of purchase. Read more details on the Refund Policy page.

Question 8

Do you offer discounts to non-profits?

Accepted Answer

We're passionate about supporting organizations that make a positive impact around the world. As part of our commitment to this mission, we offer discounted pricing for qualified nonprofit organizations. If you're a nonprofit looking to take advantage of this offer, please visit our Discount for Nonprofit Organizations page to apply. We're proud to help support your important work!

Question 9

Is there a free trial?

Accepted Answer

We do not offer a free trial of Smile Pack at this time. However, we do provide a 14-day money-back guarantee to ensure your satisfaction with our extension. If you find that our extension does not meet your needs during this period, we are happy to issue a refund.

Additionally, we offer a Free version of Smile Pack which you can try before deciding to purchase the Pro version.

Question 10

How to download the invoice?

Accepted Answer

To download your invoice go to tassos.gr/subscriptions where you can see you'll see an overview of your subscriptions and payments. Find the invoice you'd like to download and click on the "Download" button next to it. Your invoice will be downloaded to your device in PDF format.

Question 11

Do you offer a discount on renewals?

Accepted Answer

Yes, we reward your loyalty! All paid plans are eligible for a 40% early renewal discount automatically applied on the checkout page if you renew before your subscription expires. Coupon codes or other promotional discounts do not apply to renewals.

Question 12

Will my subscription renew automatically?

Accepted Answer

Our subscription model does not involve automatic recurring charges. You will not be charged for renewal unless you click the corresponding button in your profile. Therefore, it is entirely up to you to decide whether or not to renew your subscription. We value your choice and want to ensure that you always have control over your subscription.

Question 13

What happens if my subscription expires?

Accepted Answer

If your subscription expires, you can still continue to use the extension on your website for as long as you like. However, you will no longer have access to download the extension file, and you will not receive any further support or updates. It's important to keep your subscription current if you want to ensure that you have access to the latest features and bug fixes, as well as ongoing support if you encounter any issues.

Question 14

Can I upgrade my subscription later?

Accepted Answer

Absolutely! No matter which plan you're using, you can upgrade at any time. You will be charged pro-rata for the remaining time on your new pricing plan. This means we will charge you for the upgrade to your new plan and minus the unused time on the old plan.

Question 15

What are the minimum requirements?

Accepted Answer

To ensure our products functions properly, your system must meet the following requirements: Joomla version 3.8.0 or higher, PHP version 7.0.0 or higher, and MySQL version 5 or higher. It is important to note that any system that does not meet these minimum requirements may encounter errors or compatibility issues.

Question 16

How do you provide support?

Accepted Answer

The best way to get help is to search for answers in our Documentation. We are creating and maintaining resources that help you to help yourself. If you need additional assistance, you can go to the Support Page and submit a ticket directly related to Smile Pack.

We are available 9am - 5pm Greece Timezone, Mon - Fri. A typical response time for Free plans is around 24 hours while folks on paid plans get a first response in less than 8 hours 96% of the time.

Question 17

Can I install it on multiple sites?

Accepted Answer

You are free to install it on as many sites as you like. However, please note that the number of sites on which you can receive automatic updates may be limited depending on the site licenses available under your plan.

Question 18

Do you provide customization?

Accepted Answer

We do offer customization services for our extensions at an additional cost. This means that we can tailor our products to meet your specific needs and requirements. Whether you need additional features or modifications to existing functionality, we can work with you to create a customized solution that fits your unique situation.

Question 19

Can I modify the source code?

Accepted Answer

All our products are completely open source, and its source code is not encrypted using any proprietary tools like Zend Optimizer or ionCube. As such, you have the freedom to modify the code according to your preferences. However, we do want to caution you that if you modify the core code, you may encounter issues that we won't be able to troubleshoot. For this reason, we recommend that you extend the extension's functionality using a template override instead of modifying the core code.

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